Refund and Returns Policy
Effective Date: 1st May 2025
At Renee Reid Photography, we take pride in offering unique, high-quality photo giftware featuring the original work of photographer Renee Reid. Your satisfaction is important to us, and we want you to be confident in your purchase. Please read our refund and returns policy carefully before placing your order.
1. Change of Mind
As most of our products are made to order or part of limited editions, we are unable to offer refunds or exchanges for change of mind. Please choose carefully before completing your purchase.
If you have questions about a product before ordering, feel free to contact us—we’re happy to help.
2. Damaged or Faulty Items
If your item arrives damaged, defective, or not as described, we’re here to help.
To request a refund, replacement or store credit:
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Contact us within 7 days of receiving your order
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Provide your order number and a clear photo of the item and packaging
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Let us know whether you’d prefer a replacement, store credit, or refund
We will assess your request and, if approved, organise a suitable resolution at no extra cost to you.
3. Lost or Delayed Orders
We use reliable postal and courier services, but occasionally delays may occur.
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Please allow the estimated delivery timeframe noted at checkout before contacting us about a delay
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If your item appears to be lost in transit, we will investigate and, if necessary, replace your order
We are not responsible for delays caused by incorrect shipping information provided at checkout.
4. Return Instructions (if applicable)
If we request that you return an item:
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Items must be returned in their original condition and packaging
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You will be provided with return instructions via email
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In most cases, return postage will be at our expense if the product is faulty or incorrect
We do not accept returns without prior authorisation.
5. Contact Us
If you have any concerns about your order or need help with a return, please contact us:
Renee Reid Photography
Email: renee@reneereidphotography.com.au
Website: reneereidphotography.com.au
We reserve the right to update this Refund Policy at any time. The latest version will always be available on our website.